Job Description

Job Title:

Helpdesk Administrator

Location: London - 140 Aldersgate Street, Barbican

Purpose of the Role

BGIS is a progressive organisation within the Engineering sector, delivering electrical and mechanical services across commercial properties. The Helpdesk Administrator plays a key role in supporting the Contract Support team, Maintenance Manager, Engineers, and external stakeholders by ensuring timely and accurate processing of documentation and providing exceptional service to clients and internal teams.

Key Responsibilities Helpdesk & Client Support
  • Act as the main point of contact for client-facing helpdesk queries.
  • Respond positively and professionally to internal and external enquiries.
  • Maintain confident communication via phone, email, radio, and face‑to‑face interactions.
  • Check and respond to overnight callouts.
  • Raise reactive jobs and allocate PPMs using the Concept Evolutio...

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