Helpdesk Administrator

A well-respected and well-established company based in St Albans are looking for a Helpdesk Administrator to join their friendly and close-knit team.

This is a busy and fast paced position that offers great training and progression opportunities!

What’s in it for you?

· Salary: Up to £28k depending on experience, reviewed after 6 months

· Hours: Monday to Friday 8:30am-5:30pm

· Great training and progression opportunities

· 20 days annual leave plus bank holidays

· Free parking

· Social outings!

Key responsibilities:

· First point of contact for incoming calls and services requests received by telephone and email

· Working with the live reporting system ensuring all assigned jobs are started and completed within the contract SLA

· Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements

· P...