Job Description
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Role: Full time position to act as the primary point of contact for all internal and external clients 24/7 365 days a year; inputting fault requests onto the Helpdesk systems, keeping all job notes up to date and liaising with relevant local offices for updates if required. Acting as the main switchboard, transferring calls to other departments or offices.
Key Responsibilities
- Monitor all helpdesk activity to ensure service...
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