Helpdesk Analyst

**Project** Description**:
The Helpdesk Analyst will form part of the CES Helpdesk, which manages the service delivery for clients, providing a single entry point for clients and ensuring quality, consistency and value delivered through the services underpinning multiple client offerings. The Helpdesk will provide incident management, triage and be the focal point of service delivery for client deployments. Following ITIL best practice and using advanced tools for both proactive and reactive monitoring, the Helpdesk will need to understand Luxoft clients and coordinate the delivery and response to incidents, change requests and provide regular management reporting, including adherence to client SLAs, ensuring Luxoft CES backed service performance is in line with or exceeds client expectations.
**Responsibilities**:
- Participate in service delivery for one or more clients utilising Common Enablement Services
- Serve as primary point of contact for the client for reporting i...