Helpdesk Analyst

As a partner to businesses and governments, Crane Authentication offers expertise and cutting‑edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data‑driven insights. We are an integral part of Crane NXT , a $2 billion dollar business with over 5 000 associates

ROLE PURPOSE AND SUMMARY

The Help desk role is to provide 1st line support and guidance to ensure requests, issues, orders, and complaints are recorded, categorised, prioritised and resolved in compliance with agreed service levels. You will need to enjoy working as part of a team with an excellent telephone manner and take pride in the work you deliver. Where possible, a first‑time fix should be provided through the use of excellent questioning skills, tools and knowledge ...