Job Description


Title: Helpdesk Analyst
Location Chicago, IL (financial district)
Compensation: Competitive salary
Position Type: Full-Time / Perm

Join a growing financial firm (200+ employees) known for strong values, collaboration, and rock-solid engineering. Were looking to hire a Helpdesk Analyst provide timely and effective technical support to end-users via phone, email, and a ticketing system.

The ideal candidate will be a customer-focused problem-solver who can diagnose, troubleshoot, and resolve issues related to computer systems, software, and hardware in a fast-paced environment. 


Essential duties and responsibilities

  • User support: Respond to, analyze, and resolve technical support requests from internal users in person, by phone, or through electronic communication.

  • Troubleshooting: Diagnose and fix issues related to hardware (e.g., laptops, desktops, printers, headsets, networking de...

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