Job Description

About the role

NYGC Services, Inc.' is seeking a motivated and skilled Helpdesk Analyst to join our dynamic IT support team. As a Helpdesk Analyst, you will play a crucial role in providing efficient and effective technical assistance to our valued clients. This is a full-time position based in Quezon City, Metro Manila, offering the opportunity to work in a collaborative and growth-oriented environment.

What you'll be doing

  1. Respond promptly to incoming support tickets and inquiries from users, ensuring a high level of customer satisfaction
  2. Diagnose and troubleshoot a wide range of hardware and software-related issues, providing on-site or remote support as needed
  3. Maintain detailed records of all support activities and resolutions in the company's ticketing system
  4. Escalate complex issues to the appropriate IT teams or specialists for further investigation and resolution
  5. Provide training and guidance to user...

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