Helpdesk Assistant

Be part of an innovative team and culture! We are looking for a proactive and communicative individual eager to learn and grow professionally through hands-on experience. This role at Solvo Global is an excellent opportunity focused on Help Desk Support. Please note: This role is focused on providing technical support through service tickets. The assistant will help resolve issues, escalate them when necessary, and communicate effectively with team members to ensure timely solutions. Responsabilities: Provide first-level help desk support through service ticket systems Monitor and escalate technical issues as needed Communicate clearly and effectively with internal teams to resolve problems Assist in the assessment of new application ideas Review Active Directory for old and admin accounts Support the organization of the file server data structure Document networks and help write SOPs Assist in the installation of network equipment (e.g., racks, cables, hardware). Participate in field visits and support network engineers as needed Skills: Strong communication and customer service skills C1 English level (mandatory) Junior level (1 to 3 years of experience Eagerness to learn and receive guidance Ability to escalate issues appropriately and ask for help when needed Self-motivated, collaborative, and responsible. Proficient in Microsoft tools and general IT troubleshooting Additional Skills (a plus). Understanding of IP networking, Ethernet principles, OSI model Familiarity with Active Directory Cloud computing experience (Azure, AWS) Troubleshooting skills and ability to support or assist in cloud migrations Basic documentation and SOP writing skills What we offer: 8AM - 5PM EST shift Fully Remote Home Office work Attractive compensation $20,300 per month