Helpdesk Associate - Full Time

**Req ID**:
We are currently seeking a Helpdesk Associate - Full Time to join our team in Guadalajara, México (MX-MEX), Mexico (MX).
- These individuals have a working knowledge of one technical skill.
- They work on routine and non-routine matters.
- They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
- They may regularly interact with customers and first-line management.
- Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals.
- Answers the help desk line and responds to users' requests regarding computer systems.
- Acknowledges receipt of all user requests within defined service levels.
- Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
- Maintains user information and documentatio n.
- Participates in ensuring that client requests via the ticke...