Helpdesk Associate - ITIL

Req ID:    

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Position's General Duties and Tasks:

• Answers the customers' contacts via agreed channels and record reported issues.

• Identifies issues, apply fixes and investigate root causes using internal instructions.

• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail 

• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance

• Ideally University education, preferably BTech, equivalent technical degree and or Microsoft certifications

• Awareness on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications is a plus

• Experience of providing Office (Office and Remote) IT support is an advanta...