Job Description
Req ID: 349008
We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
Help Desk Associate - English
India - Office working (office and Office (Office and Remote))
Competitive Salary & BenefitsRole OverviewThe Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate...
Apply for this Position
Ready to join NTT? Click the button below to submit your application.
Submit Application