Helpdesk Coordinator - Drainage Experience

Job Title: Repairs & Maintenance Helpdesk Coordinator

Location: Aquevo Operations Office, London NW2

Salary: £32,000+ per year

Employment Type: Full-time, Permanent

Reports to: Operations Manager

About the Role

This is a hands-on operations role within a drainage and plumbing contractor - not an IT helpdesk.

You'll be responsible for keeping jobs, engineers, and clients running smoothly in a fast-paced maintenance environment.

Key Responsibilities

Helpdesk & Job Management

• Answer inbound office calls and manage the main info inbox
• Log all new jobs onto BigChange and book engineers accordingly
• Book and confirm appointments with clients and tenants
• Keep job notes, client portals, and systems fully up to date

Engineer Scheduling & Coordination

• Plan and manage engineers' d...