Helpdesk Coordinator

LOCATIONS: North Greenwich, London UK

SHIFT PATTERN: Monday to Friday. 8am to 5pm, 42 hours per week

SALARY: Competitive

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ROLE OVERVIEW AND PURPOSE

In this role the Helpdesk Coordinator will be planning and dispatching Reactive works to engineers and sub contractors, ensuring all are completed within contractually defined Service Level Agreements, KPI’s are met, with KPI penalties prevented and providing administrative support where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative.

KEY RESPONSIBILITIES

• Monitoring the active jobs awaiting to be allocated to either ABM Engineer/Sub-contractor.

• Planning & Allocating work for current and next day alongside the Mechanical Super...