Job Description

Key Responsibilities

  • Act as the first point of contact for all IT-related queries and issues.
  • Log, track, and monitor helpdesk tickets to ensure timely resolution.
  • Coordinate with IT engineers and vendors for escalated issues.
  • Provide updates to users regarding the status of their requests.
  • Maintain documentation of incidents, resolutions, and asset records.
  • Ensure compliance with IT policies and procedures.
  • Generate periodic reports.

Skills Required
Helpdesk Support, It Coordination, Documentation

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