Job Description

  • Handle incoming user queries and provide first-level support.
  • Troubleshoot hardware and software issues efficiently.
  • Manage helpdesk tickets, assign tasks to internal engineers, and escalate complex problems when required.
  • Document resolutions and maintain accurate records of incidents.
  • Maintain and update IT asset inventory, including hardware and software details.


Skills Required
Hardware Troubleshooting, Software Troubleshooting, It Asset Management

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