Job Description
Anderson Knight is recruiting Helpdesk Coordinator for a well-established FM business based in Hillington.
The role involves organising and prioritising the workload of the engineering team as well as giving basic engineering assistance and sourcing equipment and spare parts as necessary.
Please note this is a maternity cover until October 2026.
Salary - £28,500 - £29,285
Hours – 40 hrs per week on a 4 on 4 off rolling shift pattern.
The 2 shifts are 08:00 – 18:30 and 09:30 – 20:00.
Key Responsibilities:
* Organise and prioritise the workload of the engineering team.
* Plan and direct engineering resources to meet customer deadlines.
* Keep customers updated on the progress of outstanding work.
* Ensure the team follows established procedures and quality standards.
* Promote positive customer service, addressing concerns or escalations professionally.
* Handle incoming phone calls, managing quer...
The role involves organising and prioritising the workload of the engineering team as well as giving basic engineering assistance and sourcing equipment and spare parts as necessary.
Please note this is a maternity cover until October 2026.
Salary - £28,500 - £29,285
Hours – 40 hrs per week on a 4 on 4 off rolling shift pattern.
The 2 shifts are 08:00 – 18:30 and 09:30 – 20:00.
Key Responsibilities:
* Organise and prioritise the workload of the engineering team.
* Plan and direct engineering resources to meet customer deadlines.
* Keep customers updated on the progress of outstanding work.
* Ensure the team follows established procedures and quality standards.
* Promote positive customer service, addressing concerns or escalations professionally.
* Handle incoming phone calls, managing quer...
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