Job Description
Helpdesk Coordinator
Location: St Albans
Salary: Up to £28,000 (dependent on experience)
Role Introduction
We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network.
Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults.
Key Responsibilities
Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work
Liaise with engineers and subcontractors throughout the day
Monitor the CAFM system daily to ensure faults and work orders are accura...
Location: St Albans
Salary: Up to £28,000 (dependent on experience)
Role Introduction
We are looking for a proactive and organised Helpdesk Coordinator to provide a first-line helpdesk service supporting a range of facilities maintenance requirements across the railway network.
Faults are reported via email and telephone and must be accurately logged onto our CAFM system. You will be responsible for planning and allocating work to engineers based on priority, skillset and location, and monitoring all jobs through to completion. The role involves reactive maintenance covering fabric, mechanical and electrical faults.
Key Responsibilities
Manage incoming reactive maintenance helpdesk jobs across various contracts, including raising, allocating, reviewing, reworking and signing off work
Liaise with engineers and subcontractors throughout the day
Monitor the CAFM system daily to ensure faults and work orders are accura...
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