Helpdesk - Desktop Support Level 2

Here’s a clean, ready-to-use job description that keeps it straightforward and realistic.

Job Title: Level 2 Desktop Support Analyst

Location: Onsite – La Porte, TX
Work Arrangement: 100% onsite

Overview
We’re looking for a Level 2 Desktop Support Analyst to provide hands-on technical support for end users at our La Porte facility. This role is ideal for someone who’s comfortable working directly with users, troubleshooting day-to-day issues, and keeping systems running smoothly in a fully onsite environment.

What You’ll Do

• Provide Level 2 desktop support for Windows and Office 365 environments
• Troubleshoot and resolve hardware, software, and user access issues
• Support and maintain SharePoint sites and user permissions
• Escalate complex issues when needed and follow through to resolution
• Document issues, fixes, and proced...