Job Description
Contract Role | Helpdesk / Desktop Support Specialist
Duration: 2 years contract
Pay Range: $20 -25/hour on w2 (All Inclusive)
2nd shift, local time (4: 00 PM –12: 00 AM, Monday through Friday)- MST
United States - Arizona- onsite 5 days
Description: Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
Duration: 2 years contract
Pay Range: $20 -25/hour on w2 (All Inclusive)
2nd shift, local time (4: 00 PM –12: 00 AM, Monday through Friday)- MST
United States - Arizona- onsite 5 days
Description: Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.
Skill Set:
- Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
- Excellent customer service, verbal and written communication skills are a must.
- The abi...
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