Job Description
Helpdesk Engineer
Key Responsibilities / Requirements:
Provide hardware and software support for end users and basic servers and networks support
Remote access, wi-fi access and video conferencing support
Update antivirus, provide remote computing support, network printers and laptop support etc.
Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
Knowledge and understanding of ITIL (advantage if certified)
Knowledge or experience troubleshooting DNS / DHCP
Experienced in ServiceNow
Troubleshooting experience in Apple iOS, Cisco videoconferencing, Microsoft M365
Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
Good communication skills in English and presentable to customer
Send your resume at
Show more Show less
Key Responsibilities / Requirements:
Provide hardware and software support for end users and basic servers and networks support
Remote access, wi-fi access and video conferencing support
Update antivirus, provide remote computing support, network printers and laptop support etc.
Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
Knowledge and understanding of ITIL (advantage if certified)
Knowledge or experience troubleshooting DNS / DHCP
Experienced in ServiceNow
Troubleshooting experience in Apple iOS, Cisco videoconferencing, Microsoft M365
Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
Good communication skills in English and presentable to customer
Send your resume at
Show more Show less
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