Helpdesk Engineer (Level 1)

Overview

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, and our team handles IT across a variety of sectors. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.

At CTS, we believe in a company culture that fosters growth, collaboration, and innovation. By joining our team, you will help empower businesses with cutting‑edge IT solutions and build a rewarding career in a dynamic and supportive environment.

Learn more about us at

JOB SUMMARY

The Service Delivery team at CTS consists of Service Pods, Incident Response (NOC/SOC/ESCALATIONS), and a Project Engineering team. The Service Pods deliver day‑to‑day technical services per our contractual obligations. The Helpdesk Engineer will work within a designated POD with a carefully selected list of clients and provi...