Job Description
Role Responsibility:
* To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets.
* To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
* To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
* The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
* In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working
* The post holder will operate as a collaborative member of the management team, ensuring that accurate i...
* To manage the day-to-day performance of a small team of Operatives ensuring the continuing achievement of SLA targets.
* To provide support and mentoring for direct reports and where applicable the wider team, guiding and developing their careers. Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
* To ensure all staff have the necessary training and support to enable them to fulfil their roles in an effective and efficient manner.
* The post holder will be constantly looking at ways to improve staff retention and contribute to the increase of employee engagement.
* In conjunction with the Technical Services Manager the post holder will be expected to frequently review operational processes and to seek and implement new and improved ways of working
* The post holder will operate as a collaborative member of the management team, ensuring that accurate i...
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