Job Description
Helpdesk Manager
Facilities Management
Location: Leeds
Salary: £35,000 per annum
Sector: Facilities Management (TFM)
We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function.
This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You’ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience.
Key Responsibilities
Manage the day-to-day operation of the FM helpdesk within a TFM environment
Lead, motivate, and support helpdesk staff to deliver excellent service
Act as the main point of contact for client queries and escalations
Monitor performance against SLAs and KPIs
Identify opportunities to improve workflows, systems, and processes
Facilities Management
Location: Leeds
Salary: £35,000 per annum
Sector: Facilities Management (TFM)
We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function.
This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You’ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience.
Key Responsibilities
Manage the day-to-day operation of the FM helpdesk within a TFM environment
Lead, motivate, and support helpdesk staff to deliver excellent service
Act as the main point of contact for client queries and escalations
Monitor performance against SLAs and KPIs
Identify opportunities to improve workflows, systems, and processes
Apply for this Position
Ready to join CV Bay Ltd? Click the button below to submit your application.
Submit Application