Job Description
Helpdesk Manager
Facilities Management
Location: Leeds
Salary: £35,000 per annum
Sector: Facilities Management (TFM)
We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function.
This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You’ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience.
Key Responsibilities
Facilities Management
Location: Leeds
Salary: £35,000 per annum
Sector: Facilities Management (TFM)
We are a growing Total Facilities Management business based in Leeds and are looking for an experienced and motivated Helpdesk Manager to lead our FM helpdesk function.
This is a key role within the business, suited to someone who is outgoing, confident in their own judgement, and proactive in improving the way things are done. You’ll be trusted to take ownership of the helpdesk operation and drive continuous improvement across systems, processes, and customer experience.
Key Responsibilities
- Manage the day-to-day operation of the FM helpdesk within a TFM environment
- Lead, motivate, and support helpdesk staff to deliver excellent service
- Act as the main point of contact for client queries and escalations
- Monitor performan...
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