Job Description

Better places, thriving communities.



Job Title: Helpdesk Operative
Salary: £24,
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 Hours Per Week
Mon - Fri 6-2, 2-10 & nights
Location: Cumberland Infirmary - Carlisle



POST TITLE: Helpdesk Scheduler


RESPSONSIBLE TO: Portering Manager


MAIN DUTIES AND RESPONSIBILITIES:


Answer and assist client with the logging of all calls into CAFM system in a professional manner.

  • Monitor the CAFM system and escalate issues to appropriate supervisor or shift manager as necessary.

  • Monitor the signing out of devices, emergency radios and keys and highlight any issues with appropriate department manager.

  • Prioritise and allocate work loads to appropriate staff in timely manner within contractual timescales.

  • Respond immediately to emergency requests with a calm and rational appr...

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