Helpdesk Senior Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time Location: Remote (candidate MUST LIVE IN GUADALAJARA) Requirements: Availability to work 45 hours per week Advanced Portuguese and Spanish Looking to work in IT Environment 6 months of experience in Customer Service We Offer: Competitive salary Grocery Tickets - 12% of base salary 30 days of christmas bonus 12 days of vacations * 50% Vacation bonus * 5 personal days per year * Medical insurance (You and your family) * Life insurance* Dental Insurance Discounts with selected Optics Opportunity to grow in the company Activities General L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments * Answer technical support calls providing and escalating to other support groups * Provide support based on email generated requests or reports * Document troubleshooting steps and detailed description of the customer incidents and requests * Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures LI-LATAM Helpdesk Senior Associate - French