Job Description
Req ID: 352619
We are currently seeking a Helpdesk Senior Associate - L1.5 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
REQUIREMENTS:
Helpdesk Sr. Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferredGood communication skills with minimum 1 year of international calling experience
Good comprehension & writing skills.
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
JOB DESCRIPTION:
Provide L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within ...
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