Helpdesk Specialist (Contract)

We are looking for passionate, motivated, and highly skilled individuals to be the front liner for all Redtone’s customers; providing the best customer experience for all telecommunications services offered by the company.

Duties and responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email and other channels of communication.
• Able to perform remote troubleshooting through diagnostic techniques and pertinent questions related to technical and network.
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information on a timely manner as per standard guidelines by the company.
• Work closely with internal teams and departments to resolve all customer related complaints and outages.
• Pro-actively monitor live ci...