Helpdesk Specialist Journeyman

Job Description

·OCTOhelps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.

Roles and Responsibilities Include:

·Resolve technical issues and closing out assigned.

·Service/Incidents requests within the agency's Service Level Agreements.

·Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.

·Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both

·Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.

·Log and route service requests and incidents in an incident management system.

·Provide a high level of c...