Job Description

Our client is currently seeking a Helpdesk Support Analyst
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Job Responsibilities

  • Deliver high‑touch, white‑glove technical support to internal users.
  • Respond to client issues with a strong sense of urgency—via phone, email, or ticketing system.
  • Provide world‑class service throughout the issue lifecycle.
  • Collaborate with engineering teams and product owners when escalations are required.
  • Take full ownership of cases from initiation through resolution, ensuring proactive updates.
  • Maintain strong ticket hygiene: proper categorization, detailed notes, backlog management.
  • Keep documentation current by updating knowledge base articles.
  • Identify opportunities to improve processes and propose more strategic, efficient workflows.
  • Develop subject‑matter expertise in supported technologies such as:
  • Messaging (Exchange,
  • Zoom
  • SharePoint
  • macOS
  • Unix
  • Vo...

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