Helpdesk Support Consultant

About the job Helpdesk Support Consultant

Our US-based partner company is looking for a Helpdesk Support Consultant to join their growing remote team in the Philippines!

If you're a hands-on IT professional with strong troubleshooting skills and a passion for helping people solve technical challenges, this role is an excellent opportunity to grow your career in a collaborative and fast-paced environment.

About the Role

As a Helpdesk Support Consultant , you'll be responsible for providing daily IT support to multiple clients across various industries. You'll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.

You'll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and r...