Helpdesk Support Engineer (B001)

RESPONSIBILITY

• Monitor and observe system alerts or out of the normal system behaviours.
• Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation.
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
• Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
• Manage the life cycle of incident tickets from creation, update, escalation to closure.
• Review and verify the accuracy of operational scripts. Suggests areas of improvements.

EXPERIENCE AND SKILLS NEEDED

• Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
• Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Good written and ...