Helpdesk Support Engineer

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance, and support to clients regarding hardware, system, and network infrastructure and various IT-related issues.

Responsibilities

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storage, networking devices, backup, etc
• Provide courteous and professional assistance to users, ensuring a positive support experience
• Clearly communicate technical solutions in user-friendly language to non-technical personnel
• Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction.
• Coordinate with vendors for hardware repairs and warranty support as needed
• Provide periodical preventive maintenance to customers' IT infrastructure to e...