Helpdesk Support Engineer

Position Overview
We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.
Key Responsibilities
Infrastructure & Network Support

• Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
• Oversee back-end server operations to ensure optimal performance and reliability across all locations.

Security Management

• Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.
• Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.

Service Desk Operations