Job Description
Role Purpose:
We are looking for a Helpdesk Support Specialist who is passionate about delivering great customer experiences. In this role, you will support our clients, guests, and partners by resolving inquiries and issues through phone, email, and live chat.
You'll handle a variety of customer concerns, work with clear guidelines, and play an important role in ensuring customer satisfaction. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you.
Key Responsibilities:
+ Support clients and suppliers via phone, email, and live chat
+ Handle a high volume of inquiries in a professional and efficient manner
+ Take ownership of customer issues, including operational concerns and refund requests
+ Analyze situations and provide accurate, timely resolutions
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