Helpdesk Support Specialist (Level 1)

Overview

Lean Tech is a rapidly expanding organization based in Medellín, Colombia. We pride ourselves on an influential network within software development and IT services for the entertainment, financial, and logistics sectors. Our projections offer opportunities for professionals to elevate their careers and experience growth. You will join expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments.

We are seeking a Helpdesk Support Specialist (Level 1) to provide first-line technical support to internal users. This role focuses on ticket intake, basic troubleshooting, and documentation, ensuring smooth internal operations while escalating complex issues to the Tier 2 and Tier 3 support teams.

Position Title: Helpdesk Support Specialist (Level 1)
Location: Remote (LATAM)

Responsibilities

• Provide Level 1 helpdesk support to internal staff.
• Log and tra...