Helpdesk Support Specialist

Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Service Desk Analyst who wants to learn and transform his career. In this role you will: (responsibilities): Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration platform. Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment. Direct each incident (ticket) to the corresponding resolution group for prompt attention. Advise users seeking support in processes not related to workstation problems. Rece...