Helpdesk Support Technician

This is a remote position. The Helpdesk Support Technician will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implement solutions. This individual will be responsible for responding to End User requests and issues remotely but may require emergency dispatch. The ideal candidate has strong technical fundamentals, excellent communication skills, and a passion for helping users resolve technology-related challenges. Requirements Serve as first-level technical support for hardware, software, network, and system-related issues Respond to support requests via ticketing systems, email, chat, or phone promptly Diagnose and troubleshoot issues related to operating systems, applications, and user access Perform password resets, account setup, and permissions management Escalate unresolved or complex issues to higher-level IT teams with clear doc...