Job Description
**Overview**
**The Work:**
The Helpdesk Technician will support end users for our clients’ IT Help Desk Support Services
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities:**
+ Meet daily IT operational requirements of approximately 1400 users. 900-1200 (tickets per month).
+ Deliver operational computers to end users within the same day 90% of the time.
+ Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket.
+ Provide effective management of validated IT hardware and software requests. Requests for hardware and software to be tracked and closed using a government furnished SharePoint tool.
+ Install, deliver, or set up hardware or software within 2 business days of approval and availability.
+ Resolve verified customer complaints within 2 business days ...
**The Work:**
The Helpdesk Technician will support end users for our clients’ IT Help Desk Support Services
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities:**
+ Meet daily IT operational requirements of approximately 1400 users. 900-1200 (tickets per month).
+ Deliver operational computers to end users within the same day 90% of the time.
+ Ensure the end user is notified directly by a help desk representative prior to closing a trouble ticket.
+ Provide effective management of validated IT hardware and software requests. Requests for hardware and software to be tracked and closed using a government furnished SharePoint tool.
+ Install, deliver, or set up hardware or software within 2 business days of approval and availability.
+ Resolve verified customer complaints within 2 business days ...
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