Job Description
Job DetailsJob Location: PCR (ProtoCall Remote) GA - Anywhere, GA 30309Position Type: Full TimeSalary Range: $ $19.00 HourlyJob Category: Information Technology
The Helpdesk Technician (HT) is responsible for serving as a first point of contact for Protocall Services users seeking technical assistance, and the triage/escalation of service requests to other IT Team members. This position reports to the Assistant IT Director.
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. During times of stress, this includes but is not limited to staying focused on work tasks and productively using time and energy, presenting a positive disposition, maintaining constructive interpersonal relationships and developing and maintaining appropriate self-ca...
The Helpdesk Technician (HT) is responsible for serving as a first point of contact for Protocall Services users seeking technical assistance, and the triage/escalation of service requests to other IT Team members. This position reports to the Assistant IT Director.
Work at Protocall is inherently stressful given the nature of our mission. It is the basic responsibility of each employee to manage their stress in a way that sustains our commitment to the highest level of client care, customer service, professional conduct, and a supportive work environment. During times of stress, this includes but is not limited to staying focused on work tasks and productively using time and energy, presenting a positive disposition, maintaining constructive interpersonal relationships and developing and maintaining appropriate self-ca...
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