Helpdesk Technician

Key Responsibilities

• Provide first-level technical support via phone, chat, and email
• Troubleshoot hardware, software, and basic network-related issues
• Guide users through step-by-step solutions and system navigation
• Log, track, and resolve support tickets accurately and efficiently
• Escalate complex technical issues to higher-level support when required
• Maintain accurate documentation, system updates, and support records
• Ensure timely and professional resolution of technical requests

Requirements

• Previous experience in IT support, helpdesk, or technical troubleshooting is preferred
• Strong understanding of computers, operating systems, software, and basic networking
• Excellent communication and problem-solving skills
• Ability to explain technical concepts in clear, simple terms
• Reliable internet connection and a stable, distraction-free home workspace
• Familiarity with ticketing systems and remote support tools is an advantage

Salary

• USD $650 – $1,000 per month, depending on experience and technical skill level

Important Notes

• Due to the high volume of applications, only shortlisted candidates who meet the qualifications will be contacted
• Please do not send job application inquiries via social media, as all official communication is conducted via email
• If you do not receive a response, you may reapply after six months for another suitable role within the company