Helpdesk Technician, Level 1

Helpdesk Technician, Level 1, Chicago, IL

Summary:

This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk Technician, Level 1 role will continuously work under the guidance of the IT Manager. This position is hybrid Onsite 3 days and Remote 2 days. Candidates need to be local in or near Chicago, IL.

Helpdesk Technician, Level 1 Responsibilities:

– Monitor the company’s IT ticketing system.

– Provide tier 1 and 2 (First Call Resolution) support to employees both in-person and remotely.

– Escalate higher-level IT issues to the IT Manager and assist with solutions as needed.

– Research potential software solutions as needed.

– Train end users as necessary in the...