Helpdesk Technician

Your mission

We are looking for an Helpdesk Technician responsible for the setup, management, and teardown of all events held at our Madrid campus. Additionally, they will need to provide remote support, if necessary, for events at our campuses in Heidelberg, Paris, and Tampa.
When no events are scheduled in Madrid, the technician will assist the Helpdesk team by resolving pending tickets. This includes Level 1 and Level 2 support for staff, faculty, and students, handling issues related to access to university platforms and applications, as well as network-related matters on campus.

The working hours will be Monday to Thursday, from 11:45 AM to 9:00 PM, and Friday from 12:00 PM to 7:00 PM, with a one-hour lunch break each day.
Full-time on-site availability is essential, as well as schedule flexibility. If there’s an event scheduled in the morning, the technician will need to start earlier and leave earlier that day.
Full weekend availability is also require...