Helpdesk Technician

• Provide professional end-user support via telephone, email or web submits.

• Provide restorative or maintenance actions to resolve end-user problems.

• Responds tend-user problems based on standard procedures.

• Track incidents and calls, including but not limited to, entering data into the database timely and accurately.

• Ticket Dispatcher - Responsible in distributing tickets on the queue and checking ageing tickets.

• Reports - Basic knowledge on excel (create pivot table, create a reporting deck)

• Process P1/P2 tickets - Issue that needs immediate assistance ▪ May be responsible for ensuring systems are configured properly

Job Requirements:

• Must have completed at least two (2) years of college or hold a Senior High School diploma.

• Excellent in oral and written English communication.

• Excellent ...