Job Description
A Managed IT Services company in Beaverton, OR is hiring a Helpdesk Technician Tier 2 to join the team for a great long term opportunity!
Job Duties:
+ Diagnose and triage computer, software, and network issues to determine priority and resolution path.
+ Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
+ Provide technical support to end users via phone, web, and remote support tools.
+ Set up new user accounts, email accounts, and mobile/desktop email configurations.
+ Assist users with password resets and access-related issues.
+ Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed.
+ Document troubleshooting steps, resolutions, and customer network configurations.
+ Support onsite technical needs and coordinate escalation activities.
Qualifications:
+ 2-4 years of helpdesk expe...
Job Duties:
+ Diagnose and triage computer, software, and network issues to determine priority and resolution path.
+ Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
+ Provide technical support to end users via phone, web, and remote support tools.
+ Set up new user accounts, email accounts, and mobile/desktop email configurations.
+ Assist users with password resets and access-related issues.
+ Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed.
+ Document troubleshooting steps, resolutions, and customer network configurations.
+ Support onsite technical needs and coordinate escalation activities.
Qualifications:
+ 2-4 years of helpdesk expe...
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