Job Description
RESPONSIBILITIES:
• Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues.
• Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues.
• Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements.
• Participate in development, testing and support deployment of new features or modules.
• Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team.
• Document support processes, FAQs, and training materials for end-users.
• Ensure compliance with IT policies, data governance, and security standards.
Basic requirements (Education, Level of Experience, Language)
• Qua...
• Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues.
• Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues.
• Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements.
• Participate in development, testing and support deployment of new features or modules.
• Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team.
• Document support processes, FAQs, and training materials for end-users.
• Ensure compliance with IT policies, data governance, and security standards.
Basic requirements (Education, Level of Experience, Language)
• Qua...
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