High-Performance Cloud Operations Specialist

Senior Technical Support Engineer

This role involves addressing customer issues across various platforms including Windows, Linux and Mac.

• The ideal candidate will possess a strong understanding of cloud networking applications and security.


• Key responsibilities include collaborating closely with the Customer Success Engineering and Threat Response teams to troubleshoot and resolve customer issues handle emerging threats deliver top-notch support to clients maintain technical documentation refine internal support resources assist in refining support processes mentoring junior engineers identifying areas for automation efficiency improvements stay ahead of emerging threats security trends proactively assist customers mitigate risks learn new skills quickly perform other duties assigned lead customer interactions professionalism timely effective resolution technical issues via phone email remote sessions understand industry...