Hiring for Insurance Brokering

Role Title : TL/TM Team Leader: Key Responsibilities Lead a team of Associates/SMEs delivering PL, CL, and EB processes such as New Business, Renewals, Servicing, Endorsements, Certificates, Billing, and Carrier Coordination. Monitor daily workflow allocation, queue management, operational dashboards, WFM inputs. Ensure compliance with licensing restrictions, process controls, QA, audit standards. Conduct RCA for quality issues and drive continuous improvement initiatives. Provide performance coaching, conduct monthly reviews, and manage skill upgrades. Coordinate with PMO, WFM, Training, QA, and Tech teams during transition and steady state. Required Skills / Experience 58 years overall, with at least 24 years leading insurance broking teams. Strong crossline expertise in Personal Lines, Commercial Lines, Employee Benefits. Ability to manage multilocation or hybrid ODC models. Familiarity with transition metrics, capacity models, and SLA frameworks.
Graduate
Experienced
Insurance brokering, Personal Lines, Commercial Lines, Employee Benefits