Job Description
Job Description
To act as the workshop’s technical authority, leading advanced diagnostics and complex repairs, while
mentoring junior technicians and ensuring full compliance with Jaguar Land Rover standards.
Duties and responsibilities
Perform advanced diagnostics and resolve complex technical issues.
Support and mentor Repair Technicians, providing technical guidance.
Ensure all repairs comply with JLR service standards, bulletins, and warranty requirements.
Liaise with Jaguar Land Rover Technical Support on escalated cases.
Drive improvements in first-time fix rate, workshop productivity, and customer satisfaction.
Provide feedback on product performance and contribute to continuous improvement.
Serve as a role model for technical excellence and brand values in the workshop
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