Job Description
Job Description
SPM Tech Lead
Provide Strategic Portfolio Management SPM ITBM technical knowledge and expertise to Cask SPM delivery team customers and stakeholders
Participate in business process definition re engineering improvement and gap analysis of current to be processes during workshops with key customer sponsors and stakeholders supporting the Cask SPM Business Consultants
Design configure test document and deploy platform solutions to the environment
Provide technical insight into the solutioning for the best customer experience and value proposition
Primary liaison with customers for operational concerns including system health and planning for patches upgrades
Ensure tool configuration consistency across development testing and production environments
Implement and enhance ServiceNow platform and modules per business requirements
Keep current with new ServiceNow capabilities an...
SPM Tech Lead
Provide Strategic Portfolio Management SPM ITBM technical knowledge and expertise to Cask SPM delivery team customers and stakeholders
Participate in business process definition re engineering improvement and gap analysis of current to be processes during workshops with key customer sponsors and stakeholders supporting the Cask SPM Business Consultants
Design configure test document and deploy platform solutions to the environment
Provide technical insight into the solutioning for the best customer experience and value proposition
Primary liaison with customers for operational concerns including system health and planning for patches upgrades
Ensure tool configuration consistency across development testing and production environments
Implement and enhance ServiceNow platform and modules per business requirements
Keep current with new ServiceNow capabilities an...
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